aa44 Privacy Policy

This Privacy Policy applies to all personal data collected and processed by aa44 ("aa44", "we", "us", "our") in connection with your use of the aa44 website, mobile interface, and all associated services, including sports betting, casino games, live dealer games, esports markets, and payment services (collectively, the "Platform").

aa44 acts as the data controller in respect of the personal data you provide when registering an account, making deposits or withdrawals, contacting customer support, or otherwise interacting with the Platform. As data controller, aa44 determines the purposes and means of processing your personal data, and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.

This Privacy Policy should be read alongside the aa44 Terms & Conditions. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

aa44 collects personal data from you directly (when you register, deposit, withdraw, or contact us), automatically (through your use of the Platform), and from third parties (such as payment providers and identity verification services). The categories of personal data we collect include:

aa44 uses the personal data we collect for the following specific purposes:

• Account Registration and Management: To create and administer your aa44 account, verify your identity, and maintain accurate account records.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer partners, and to maintain transaction records in compliance with financial regulations.
• Identity and Age Verification: To confirm that you meet the minimum age requirement of 21 years and that the identity information you have provided is accurate and genuine.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other unlawful activities on the Platform.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through our 24/7 English-language support channels.
• Responsible Gaming Compliance: To enforce self-exclusion orders, apply deposit limits, monitor betting patterns for signs of problem gambling, and provide appropriate intervention tools.
• Platform Improvement: To analyse usage patterns, test new features, and improve the performance, reliability, and user experience of the aa44 platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have given your explicit consent. You may withdraw consent at any time by contacting support.
• Legal Obligations: To comply with applicable legal and regulatory requirements, including anti-money-laundering (AML) obligations and responses to lawful requests from competent authorities.

aa44 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

aa44 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and aa44 — specifically, to provide the betting and casino services you have registered to use, to process your deposits and withdrawals, and to maintain your account.
• Legal Obligation: Processing is required to comply with applicable legal obligations, including anti-money-laundering laws, identity verification requirements, and responses to lawful orders from regulatory or law enforcement authorities.
• Legitimate Interests: Processing is necessary for the legitimate interests of aa44, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where processing is not covered by the above bases — for example, sending you marketing communications or placing non-essential cookies — we will seek your explicit consent before proceeding. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

aa44 shares personal data with third parties only to the extent necessary to operate the Platform lawfully and effectively. Categories of third-party recipients include:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — for the sole purpose of processing your financial transactions.
• Identity Verification Partners: Third-party KYC (Know Your Customer) service providers who verify the authenticity of identity documents submitted during account registration or withdrawal review.
• Game Content Providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session data to facilitate gameplay and detect technical errors. These providers do not receive personally identifiable information.
• IT and Hosting Partners: Cloud infrastructure and managed hosting providers who store Platform data on servers maintained under strict data security agreements with aa44.
• Legal and Regulatory Authorities: Where aa44 is required by law, court order, or legitimate regulatory request to disclose personal data, we will do so. Where legally permissible, aa44 will notify you of such disclosure.
• Fraud Prevention Services: Third-party fraud detection and anti-money-laundering screening services who help aa44 identify suspicious activity patterns.

All third-party recipients with whom aa44 shares personal data are required to process that data only on aa44's documented instructions, to maintain appropriate technical and organisational security measures, and to delete or return the data upon termination of their engagement with aa44.

aa44 uses cookies and similar tracking technologies to operate the Platform, maintain your session, remember your preferences, and collect analytical data about how the Platform is used. The categories of cookies we use are as follows:

• Essential Cookies: Strictly necessary for the Platform to function. These include session cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without severely impairing Platform functionality.
• Functional Cookies: Used to remember your preferences — such as your preferred deposit method or game category — so that the Platform can personalise your experience across sessions.
• Analytical Cookies: Used to collect anonymised statistics about page visits, session durations, and feature usage. This data helps aa44 understand how the Platform is being used and where improvements are needed. No personally identifiable information is contained in analytical cookie data.

aa44 does not use third-party advertising cookies, retargeting pixels, or social media tracking tags. Your browsing activity on aa44 is not shared with advertising networks or social media platforms.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling functional cookies may reduce the quality of your experience on the Platform. Disabling essential cookies will prevent the Platform from operating correctly.

aa44 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

At the end of the applicable retention period, aa44 will securely delete or anonymise your personal data so that it can no longer be associated with your identity. Where anonymisation is used rather than deletion, the anonymised data may be retained indefinitely for statistical and analytical purposes.

aa44 takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data fields — including identity document numbers and financial references — at rest within our database systems.
• Role-based access controls ensuring that aa44 staff can only access personal data that is necessary for their specific job function.
• Multi-factor authentication required for all aa44 administrative system access.
• Continuous 24/7 security monitoring and automated intrusion detection systems.
• Regular third-party penetration testing and vulnerability assessments of the Platform infrastructure.
• Formal data breach response procedures including internal escalation protocols and, where required by law, notification to affected players.

While aa44 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. If you suspect that your account has been compromised, contact [email protected] immediately.

As a player on the aa44 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the aa44 support team at [email protected] with the subject line "Privacy Request". We will respond to all valid requests within 30 days:

• Right of Access: You may request a copy of the personal data aa44 holds about you, together with information about how it is used and with whom it is shared.
• Right to Rectification: You may request correction of any personal data that is inaccurate, incomplete, or out of date.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations.
• Right to Restriction: You may request that aa44 restrict processing of your data while a dispute about accuracy or lawfulness is being resolved.
• Right to Data Portability: You may request a copy of the personal data you have provided to aa44 in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring purposes, where you believe your individual circumstances override aa44's legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent — such as receiving marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Please note that some rights are subject to limitations. For example, aa44 may be unable to erase data that must be retained to comply with AML regulations or to defend legal claims. In such cases, aa44 will clearly explain the reason why a request cannot be fulfilled in full.

aa44 operates as an offshore platform and its server infrastructure may be located in jurisdictions outside Bangladesh. As a result, your personal data may be transferred to, stored in, and processed in countries other than your country of residence. These countries may not have data protection laws equivalent to those of Bangladesh.

Where such international transfers occur, aa44 ensures that appropriate safeguards are in place to protect your personal data. These safeguards include contractual data protection clauses with recipient entities that require them to treat your data with the same level of protection as we apply within the aa44 platform.

Your personal data is never transferred internationally for the purpose of sale or for use by unaffiliated commercial entities. International transfers are limited to operational purposes — specifically, hosting infrastructure, payment gateway processing, identity verification services, and game content delivery.

The aa44 platform is strictly intended for adults aged 21 and above. aa44 does not knowingly collect, process, or retain personal data from persons under the age of 21. If aa44 becomes aware that it has inadvertently collected data from a person under 21, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that a minor has registered an account on aa44 using false age information, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

aa44 supports responsible parental controls. We recommend that adults in Bangladesh who share devices with minors use appropriate device-level parental control tools to restrict access to online betting and gaming platforms.

aa44 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, aa44 will notify registered players by posting a prominent notice on the Platform or by sending a message to the player's registered mobile number, at least 7 days before the revised policy takes effect.

The "Effective Date" displayed at the top of this document indicates when the current version of the Privacy Policy came into force. We encourage you to review this page periodically to stay informed about how aa44 protects your data. Your continued use of the Platform after the effective date of any revised policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or complaints about this Privacy Policy or about how aa44 handles your personal data, please contact our support team. All privacy-related enquiries are treated with strict confidentiality and will receive a substantive written response within 72 hours of receipt.